LetsCafo values your emotional connection to your beloved pet. So we encourage you to share with us the beautiful things about your beloved pet, your vision of the painting and any details that we can include in the painting that can brighten your day when you look at it. You can do so by submitting the form under "Contact us" section of this website.
Once you submit the form, the artist will reach out to you within 24 hours to align on your pet portrait expectations and pricing. Once finalized, LetsCafo will be sending you the payment link to secure slot with the artist. Once you have had a chance to make the payment, the artist will get to work to capture the spirit of your beloved pet on canvas. It can take 2 weeks to 2 months to complete a painting based on the painting size , extend of portrait details included etc. You will be notified via email/text message when the artist undertakes your pet portrait request and when the painting is ready to be shipped. The shipment tracking number will also be shared with you. You can relax knowing that the precious artwork of your furry friend is on the way!
At LetsCafo, once the painting is in works, Returns, exchanges and refunds are not possible due to unique custom nature of each painting.
We pack each painting with utmost love and care and use reliable shipping service providers. Under the rare instance where the artwork gets damaged in transit, we offer resolution. This would require a video proof showing that the artwork arrived in damaged condition. So if the package appears damaged, please record a video of you opening the package which captures the state of damaged artwork upon opening the package. Customers' satisfaction with the artwork is a top priority for LetsCafo.